IT Support Executive | Devyani International Limited

Job Title: IT Support Executive

Experience: 1-3 Years
Qualification: Diploma / Bachelor's Degree in Computer Science, Information Technology, or a related field

Job Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, POS systems, and KOT printers.
• Provide hardware support for front office, kitchen, and back-office IT equipment.
• Diagnose and resolve hardware, software, and network-related issues.
• Perform basic LAN/WAN troubleshooting and configure routers, switches, IP addresses, and network printers.
• Ensure smooth functioning of internet connectivity, Wi-Fi access points, and internal communication networks.
• Support restaurant applications, including POS, billing, and inventory management systems.
• Coordinate with central IT teams and external vendors for issue resolution and hardware replacements.
• Conduct preventive maintenance and routine health checks of IT infrastructure.
• Maintain IT asset inventory, documentation, and asset tagging.
• Provide timely technical support to end users and guide them on basic troubleshooting.

Desired Candidate Profile

• Diploma or Bachelor's Degree in Computer Science, IT, or a related discipline.
• 1-3 years of experience in IT hardware and network support.
• Good knowledge of Windows OS, LAN/WAN networking, routers, switches, and Wi-Fi troubleshooting.
• Hands-on experience with POS systems, printers, desktops, and laptops.
• Strong troubleshooting, communication, and problem-solving skills.
• Willingness to travel and work in flexible shifts, if required.