IT Helpdesk - Junior Team Lead

We are seeking a IT Helpdesk Team Lead to oversee daily helpdesk operations and provide leadership to the IT support team.

Key Responsibilities:

• Lead and provide direction, guidance, and support to IT Helpdesk team members.

• Organize and assign daily tasks to ensure efficient completion of helpdesk activities.

• Set team goals and monitor progress to achieve operational objectives.

• Uphold and promote the vision and objectives of the IT Support Group.

• Prepare and submit daily and monthly support ticket status reports.

• Monitor and track support ticket updates and resolutions.

• Oversee image configuration activities for desktop and laptop deployments.

• Coordinate and ensure timely PC deployment for end users.

• Ensure all assigned resources perform image configuration and PC deployment activities according to established standards and procedures.

Qualifications:

1. Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

2. At least 2-3 years of experience in IT Helpdesk or Technical Support, with 1-2 years of leadership or supervisory experience preferred.

3. Excellent leadership, communication, and interpersonal skills.

4. Willing to work on a Monday to Saturday schedule (6 days per week).

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