IT Helpdesk Support Engineer (1yr contract)

Salary: $3,500 – $5,000 per month

• Leading AV Solutions Provider!

• 1-3yrs in IT Applications Support in Hotels/Hospitality preferred!

• Familiar with ITSM & ServiceNow

• 1yr contract

Our client is a leading AV Solutions provider

Responsibilities:

• Provide 1st and/or 2nd level maintenance support to Printers, Local Servers, Desktop support, Android Mobile Phones & in-house operation program.

• System accounts administration, computer/Android mobile setup & configuration.

• Ensure proper security system setup and maintenance to protect data accuracy.

• Additional duties as assigned

• Ensure the operational uptime/excellence, optimization and integrity of the IT systems and network infrastructure

• Primary contact and responsible for all IT services as in infrastructure, end user computing, network, hosting facilities and management of outsourced contractors

• Manage Servers, PCs, LAN/WAN devices, telecommunications system, PABX systems, computer peripherals and desktop/mobile applications deployments

• Provide prompt helpdesk and technical support, training and systems/software documentation

• Support in any evaluation and deployment of equipment/solutions to improve the business operations, in compliance with regional IT governance framework, strategies and policies

• Liaise with frontline colleagues, customers, end user, management, external consultants and vendors to define user systems requirements and provide functional specifications to these external and/or internal parties

• Support team to roll-out application enhancements in mobile/PC environments and ensuring key stages of Quality Assurance / Testing are performed prior to production go-live.

Requirements:

• Higher Nitec/Diploma in Computer Science/IT related disciplines

• 2 years applications/desktop support experience is required

• Familiar with ITSM and ServiceNow

• Good communication & analytical skills; team player who is able to work independently

Other Information

• Initial phase (Mon Fri: 8am to 5pm) / 2nd phase: 5 months period (standby 24/7, rotating shifts, include midnight shifts, weekends/Public Holidays)

• Good base+ transport claims+shift allowance+OT claims!

• Location – Town

• 1yr contract, may renew or convert depending on business / performance needs

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving

• Last drawn Salary

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012