IT helpdesk trainee
Summary
Entry-level IT helpdesk trainee in Kim Keat, Singapore, supporting end users onsite and remotely — troubleshooting Windows PCs, applications, printers and basic networking, handling user accounts and Microsoft 365 — with progressive training across IT support, security and operations.
Salary: $2,500 – $3,000 per month
About the role
This is an entry-level IT Helpdesk Engineer position designed as a practical starting point for your IT career. You will gain real-world experience with business IT systems, supporting end users and learning how IT operations are managed in a professional environment. The role offers progressive training and development, starting with IT support fundamentals and introducing more advanced responsibilities as you gain experience and demonstrate your ability.
Key responsibilities
Assist end users with day-to-day IT issues, both onsite and remotely
Troubleshoot computers, Windows operating systems, applications, printers and basic network connectivity
Assist with user account setup, access requests, software installation and device configuration
Follow established troubleshooting procedures and escalate issues when necessary
Record incidents, document resolutions and maintain accurate service records
Perform routine IT checks, preventive maintenance and inventory updates
Work with teammates to resolve issues and provide a good user support experience
Learn and work with IT Support & Troubleshooting, Microsoft 365 & User Administration, Cloud & IT Security, IT Operations & Preventive Maintenance, Documentation & SOP Development, Reporting & Service Management, and Process Improvement & Automation
About you
Have a genuine interest in IT and enjoy understanding how things work
Are willing to learn even when the solution is not immediately obvious
Can communicate clearly and patiently with users and teammates
Are comfortable asking questions, accepting feedback and learning from mistakes
Can follow instructions and SOPs while developing the ability to work independently
Take ownership of assigned tasks and follow through until they are resolved or properly escalated
Are organised and willing to document your work instead of relying on memory
Have a positive attitude towards teamwork, knowledge sharing and continuous improvement
Basic IT knowledge or an interest in computer hardware, Windows, networking or troubleshooting is an advantage
Familiarity with Microsoft 365, Active Directory, Entra ID, Intune, computer imaging or printer troubleshooting is helpful, but not compulsory