IT Helpdesk Support (Shift/Overnight Shift Required)

Job Description

We are seeking a proactive and detail-oriented IT Helpdesk Support on a secondment basis to support daily IT operations within a banking environment.

Key Responsibilities

• Provide first-line technical support to internal users (onsite and remote)

• Troubleshoot hardware, software, and network issues

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment

• Handle user account setup, password resets, and access management

• Maintain IT asset inventory and documentation

• Liaise with internal IT teams and external vendors to resolve issues efficiently

• Ensure compliance with bank IT security policies and procedures

Requirements

• Diploma or above in IT, Computer Science, or related discipline

• 1–3 years of IT helpdesk or desktop support experience

• Familiar with Windows environment (Office 365 preferred)

• Basic knowledge of networking (LAN/WAN)

• Good communication skills in Cantonese and English

• Responsible, customer-oriented, and able to work under pressure

• Willing to work on a shift basis, including overnight shifts

• Immediate availability is highly preferred

• Experience in banking or financial institutions is a plus