IT Support (Helpdesk, 5 days)
Summary
First-line IT helpdesk support at a financial institution in Kwun Tong, Hong Kong (5-day week), recruited via Delken Group. Day to day: troubleshoot hardware, software and network issues, handle user requests, patch deployment, IT asset inventory, knowledge base docs and project coordination, mainly on Windows 10, Active Directory and MS Office.
Our client is a Financial Institution, they are currently seeking for an IT Support (Helpdesk) to join their team.
Responsibilities:
Provide first line technical support to users on hardware, software and networking related issues
Fulfil user requests in priority and follow up support cases in timely manner
Provide support and conduct troubleshooting to various systems and applications
Maintain IT asset inventory records management
Perform support team operational tasks, e.g. deployment of patches
Prepare standard support & operation procedures and build up knowledge base
Assist in IT project coordination and implementation
Handle other ad hoc duties as assigned
Requirements:
DEGREE in Computer Science, Information Technology or related disciplines
Minimum 3 years of solid experience in desktop support
Hands-on experience in Microsoft Windows 10, Active Directory, MS Office and Outlook
Holder of MCP, MCSE, ITIL will be an advantage
Good team player, strong communication and well organized
Proactive, self-motivated and service-oriented
Good command of spoken and written of English and Chinese
Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to us.
For more jobs, please visit our website: www.delken.com.hk.
(All personal data submitted will be treated in strict confidential and used for recruitment purposes only.)