IT Helpdesk Support
Posted Updated
Summary
First-line IT helpdesk role based in Nuneaton: acting as the first point of contact for IT queries from staff and students, logging and resolving tickets in Jira Helpdesk, and supporting the IT Services team under the IT Manager. Pays £16-20 per hour with an ASAP start.
Job Title: IT Helpdesk Support Rate: 16-20ph Start: ASAP Department: IT Services Reports to: IT Manager Purpose of the Role Provide first-line technical support to staff and students, ensuring efficient resolution of IT issues and contributing to the smooth operation of the organization’s IT infrastructure. Key Responsibilities Helpdesk Operations Act as the first point of contact for IT-related queries via phone or Helpdesk system. Log, track, and resolve tickets using Jira Helpdesk software, …