IT Helpdesk Technician
Posted Updated
Summary
Senior (third-line) IT helpdesk escalation role at a managed service provider's Newark office: resolving complex incidents across Windows Server, Microsoft 365/Entra ID, Intune, networking, and VoIP, leading problem management and root cause analysis, mentoring junior support staff, and keeping PSA ticket records.
Salary: £36,500 - 38,500 per year Requirements: Substantial third-line IT support experience as the final technical escalation point, ideally within an MSP supporting multiple client estates. In-depth knowledge of Windows Server (2019/2022/2025), Active Directory, Entra ID, and hybrid identity synchronisation. Hands-on administration and deployment experience across Microsoft 365, Intune, Defender for Business, and Conditional Access. Expertise in configuring and troubleshooting firewalls, rout…