1st Line IT Support Technician
Posted Updated
Summary
First-line IT support technician at a managed service provider in Ipswich, acting as first contact for client requests: troubleshooting Windows 10/11, administering Microsoft 365, and doing basic network and hardware diagnostics, with a development path into 2nd line. Full-time, office-based, Monday–Friday.
Salary: £26,000 - 29,000 per year Requirements: Two to three years in an IT support or service desk role preferred; we will also consider strong candidates with less experience if they have the fundamentals. Confident troubleshooting Windows 10 and 11 in a business environment. Hands-on Microsoft 365 support experience, including user administration, password and MFA resets, licensing, and mailbox permissions. Working understanding of networking fundamentals, including IP addressing, DNS, DHCP,…