IT Infrastructure

About the role

As an IT Infrastructure professional, you will help maintain reliable network infrastructure, IT systems, and communication facilities that support the continuity of company operations. You will monitor system availability, provide Level 1 support, troubleshoot infrastructure issues, and contribute to upgrade projects and continual service improvement initiatives.

Scopw Of Work

• Monitor and maintain network infrastructure and IT systems to support continuous company operations.

• Manage and troubleshoot firewalls, switches, P2P and P2MP radios, CCTV systems, communication radios, and PABX equipment.

• Monitor servers, networks, and communication links using network monitoring tools.

• Handle infrastructure alerts and disruptions as Level 1 Support by conducting initial analysis and troubleshooting.

• Create, manage, and escalate incident tickets, and confirm resolution with relevant parties.

• Support network and infrastructure upgrade projects and execute approved changes.

• Prepare incident reports, provide technical recommendations, and conduct risk assessments before project implementation.

• Coordinate with internal teams and vendors to keep projects on schedule and aligned with operational standards.

• Participate in Continual Service Improvement initiatives to enhance service quality and infrastructure reliability.

Requirement

• Minimum Diploma Degree’s in Informatics Engineering/Computer Science/Information Systems or a related IT field

• At least 3 years of experience in IT Infrastructure.

• Foundational knowledge of operating DHCP servers, DNS, and print servers.

• Proficiency in network systems and field telecommunication facilities, including radio communication equipment, P2P, P2MP, and CCTV systems.

• Foundational knowledge of standard corporate hardware and software.

• Working at Heights certification, WAH TKBT Level 2.

• Completed Occupational Health and Safety training, OHS/K3.

• Ability to drive a four-wheeled vehicle and hold a valid Class A driver's licence, SIM A.

• CCNA certification is an advantage and highly preferred.