It Infrastructure Manager

Role & responsibilities

IT Infra Architecture & Project Management

• Understanding and developing the whole Data centre enterprise architecture
• Responsible for complete Manufacturing IT Infra Setup (Both OT & IT Infra)
• Develop, Enhance IT Infra Roadmap, solutions (As is Vs to be)
• Must be able to manage large and complex projects and complete program management of team
• Responsible for working with different partners/vendors to suggest best cost effective and business efficient technology to maintain scalability and performance
• Continuously work to improve infrastructure architecture and integration of various elements to keep environment relevant to market trends and business needs.
• Build partnerships with Data Center Infra and Cloud Solution providers
• Recognize the emerging technology trends and ensure Data Center / Cloud Infra are implemented to secure the ever-changing landscape
• To stay current with technological developments happening in Industry and Responsible for complete IT Infra Life cycle Management, New Technology Acquisition or Technology Refresh as per Industry latest Standards
• Responsible for IT Policies and Procedure creation, review and update as per latest standards

IT Operations & Support

• Manages day to day IT operations of Datacentre Infra with a structure, process-oriented approach
• Responsible for Operations of complete Manufacturing IT Infra Setup (Both OT & IT Infra) with industry standards availability
• Manage MES and Industry 4.0 Infrastructure Production environments
• Responsible for all Infra domains such as Server, storage, backup, Virtualization, Linux, Cloud Infra, Windows Server, Network, 0365, End User Assets & Support, Security Hardware & tool, Connectivity, Video Conferencing etc
• Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements etc)
• Ensure ITIL standards and process are implemented and foll Maintain IT Infrastructure components at very high reliability, availability and fault tolerance
• Proactive system performance monitoring and capacity planning
• Responsible of Implementing incident,problem and change management process and support the service on day-to-day basis as per defined SLAs. Ensure Root cause Analysis and permanent fix for problems.
• MIS reporting of IT operations, IT support and IT Infra.
• Responsible for complete Vendor Management & Manage 3rd party vendors in areas (Procurement, Contract, billing, compliance, support, SLA etc)
• Responsible for complete IT Budget Planning and Management
• Responsible for complete IT operations, Uptime & High Availability
• IT operations & Governance structure for all Infra Areas
• Responsible for complete Business Continuity plan and Disaster Recovery Responsibilities
• IT Security Operations and Governance:
• Manage Major Security incidents, issues or problems
• IT Infrastructure stability and effective cybersecurity management using proactive monitoring mechanism
• Support the Internal IT Teams in ensuring identified Security control gaps are understood and remediated
• Strong Review and Governance structure for Security Operations and regular security operations Review
• Understand key cybersecurity considerations in relation to the Applications and Infra platforms, Including Cyber Security Risks
• Perform Security Risk Assessment on IT Infrastructure, Application, Cloud and New Requirements
• Prepare Security Risk Dashboard & Publish to Stake holders, Track Risk Remediation & Ensure Remediation

IT Audit & Compliance

• Ensure Internal/External Audits are carried out as per Schedule and Coordinate with respective stake holders during Audit
• Collect, Review and submit the evidence from teams to audit within Agreed timelines and follow up post audit remediation

Technical Competency

• Subject matter expert on various areas of IT Infrastructure & Security - Server, Storage, Backup, Windows Server, Virtualization, Active Directory, Database, Linux environments, 0365, Sharepoint and Public cloud (Azure / AWS), Network, End User Setup, Central Service Desk, End Point Protection/EDR, NGFW, DLP, VAPT, SOC, OT Security, Encryption etc
• Leading a team of 10+ members

Certifications

• Certification in Vmware, Windows, Linux, CCNA, CCNP, Backup tools, ITIL etc
• Certified AWS/GCP Architect and has experience in implementing and managing Cloud Infrastructure