IT Infrastructure & Services Engineer

IT Infrastructure Support & Services

Location: Onsite at Khao Yoi, Phetchaburi

Employment Type: Full‑time

Duties & Responsibilities:

· Manage, maintain, and troubleshoot core IT infrastructure including servers, networks, storage systems, firewalls, and endpoint devices.

· Oversee availability, performance, and security of on‑premise and cloud infrastructure (e.g., Microsoft 365, VMware).

· Perform system monitoring, capacity planning, and preventive maintenance to ensure continuous operation.

· Provide technical support for critical incidents, complex issues, and root cause analysis.

· Ensure timely resolution of IT service requests and incidents in accordance with SLA and business requirements.

· Coordinate with global/regional IT teams, vendors, and service providers to resolve escalated issues.

· Document support processes, technical knowledge base articles, and best practices.

· Support IT systems and infrastructure used in manufacturing environments (e.g., production line PCs, industrial networks, MES, SCADA, ERP integrations).

· Collaborate with Engineering, Production, and Maintenance teams to ensure IT compliance and smooth operation of manufacturing systems.

· Ensure compliance with IT governance, audit requirements, and manufacturing industry standards (e.g., ISO 9001).

· Other related tasks as assigned by direct supervisor.

Qualifications & Requirements:

· Bachelor’s degree in information technology, Computer Engineering, Computer Science, or related field.

· 2-3 years of experience in IT Infrastructure, Support, or Service roles.

· Experience working in a manufacturing environment is strongly preferred.

· Hands‑on experience with network equipment (switches, routers, firewalls)

· Familiarity with manufacturing/industrial systems such as MES, ERP interfaces, or IT networks is a plus.

· Understanding of cybersecurity frameworks, patching procedures, and security hardening.

· Strong analytical and problem‑solving skills with the ability to troubleshoot complex issues under time pressure.

· Good communication skills with the ability to support users at all levels, including production staff and leadership.

· Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.

· Team‑oriented mindset with a service‑focused attitude.

· Thai language proficiency is mandatory.

· Candidates must be legally authorized to work in Thailand without company sponsorship.