IT Infrastructure Support – BPO Operations
Salary: Rp 7.000.000 – Rp 9.500.000 per month
Key Responsibilities:
Provide daily technical support for desktops, laptops, printers, Microsoft 365, peripherals, and other IT equipment.
Install, configure, maintain, and troubleshoot Windows systems, software, user accounts, and IT devices.
Support employee onboarding, transfers, and offboarding, including account setup, access permissions, and IT asset management.
Maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, switches, routers, firewalls, and internet connectivity.
Perform basic network troubleshooting involving TCP/IP, VLAN, Routing & Switching, DHCP, DNS, NAT, and VPN.
Monitor network and IT infrastructure performance and respond to technical incidents promptly.
Coordinate with the China HQ IT team, local vendors, and ISPs to resolve infrastructure and connectivity issues.
Support BPO production environments, including production computers, call center equipment, softphones, headsets, and related systems.
Manage IT assets, inventory, equipment deployment, and lifecycle management.
Maintain network diagrams, IP records, configuration information, technical documentation, and incident reports.
Handle IT tickets, service requests, troubleshooting, escalation, and Root Cause Analysis (RCA) when required.
Provide emergency or shift-based IT support when necessary to ensure business continuity.
Requirements:
Minimum 2 years of experience in IT Support, Desktop Support, Network Support, IT Infrastructure, or a related role.
Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related field.
Good knowledge of Windows 10/11, Microsoft Office/Microsoft 365, hardware troubleshooting, user account management, and IT asset management.
Understanding of TCP/IP, VLAN, Routing & Switching, DHCP, DNS, NAT, VPN, Firewall, and Wi-Fi.
Familiarity with network devices from vendors such as Cisco, MikroTik, Huawei, H3C, Aruba, Ubiquiti, Fortinet, or Sangfor.
Familiar with basic network troubleshooting tools such as Ping, Traceroute, NSLookup, Telnet/SSH.
Experience with network monitoring tools such as Zabbix, PRTG, Grafana, or LibreNMS is a plus.
Experience in BPO, contact center, shared service, or large-scale office environments is highly preferred.
Good Indonesian communication skills and basic to good working English.
Mandarin proficiency is a plus.
Strong troubleshooting, communication, and problem-solving skills.
Willing to support emergency incidents or shift operations when required.