IT Inside Sales Representative

Responsibilities:

• Handle inbound calls, emails, and online queries from existing and prospective customers professionally and promptly.
• Understand customer requirements related to networking, cybersecurity, voice and video, and ELV solutions, and coordinate with technical/pre-sales teams for accurate responses.
• Prepare, send, and track sales quotations and proposals using Zoho CRM.
• Maintain and update all leads, opportunities, and deal stages accurately within Zoho CRM daily.
• Conduct regular follow-ups via calls and emails on active opportunities to ensure timely deal progression.
• Assist the field sales team by tracking deals in the pipeline and providing timely reminders and status updates.
• Coordinate with vendors and internal teams (pre-sales, logistics, accounts) for order fulfillment and delivery updates.
• Generate and share weekly CRM reports on open opportunities, follow-up due dates, deal stages, and closure forecasts.
• Build and maintain strong rapport with customers to promote repeat business and long-term relationships.
• Identify up-sell and cross-sell opportunities while engaging with customers on existing accounts.

Requirements:

• Graduate in any discipline; B. E. / B. Tech in IT, Electronics, or Computers preferred.
• 1-3 years of experience in inside sales, tele-sales, or customer support in an IT/technology company.
• Hands-on experience with Zoho CRM or any other CRM tool for pipeline management and quotation generation.
• Strong verbal and written communication skills in English and Hindi.
• Ability to understand and explain basic IT infrastructure products and solutions.
• Proficient in MS Office (Word, Excel, Outlook) for documentation and correspondence.
• Self-motivated with strong organizational skills and ability to multitask.
• Customer-first mindset with a consultative approach to sales.

Good to Have:

• Prior experience in IT system integration, networking, or telecom sales.
• Familiarity with brands such as Cisco, Fortinet, Palo Alto, Polycom, Bosch, or similar OEMs.
• Basic understanding of IT solution categories: LAN/WAN, firewalls, surveillance, PA systems, and structured cabling.
• Knowledge of procurement/tender processes for enterprise or government clients.