IT Managed Service Presales Consultant
Salary: $6,000 – $7,000 per month
About Company
Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.
Job Description
Understand customer business, technical, and operational requirements, and identify managed service opportunities
Design managed service solutions, including service architecture, operating models, support structures, and service scope
Develop ITSM processes, SLAs, KPIs, reporting, and governance models based on customer requirements
Analyze RFPs, RFIs, and customer requirements, and prepare proposals, solution documents, cost estimates, and presentations
Work closely with Sales, Service Delivery, Technical Teams, and Vendors to develop and deliver suitable solutions
Support service transition, onboarding, operational readiness, and continuous service improvement
Partner with the Sales team to generate new opportunities, drive upsell and cross-sell activities, and achieve revenue and sales targets
Other ad hoc duties as assigned by the company
Job Requirements
Minimum 5 years of experience in Managed Services, IT Consulting, Presales, Service Delivery, or Solution Architecture
Experience working in an MSP, System Integrator, Telecommunications Provider, Cloud Provider, or Enterprise IT environment
Strong knowledge of IT Service Management (ITIL), including Incident, Problem, Change, and Service Level Management
Experience in solution design, service architecture, SLA definition, governance, and service transition planning
Experience in customer-facing activities such as requirements gathering, workshops, proposal development, and presentations
Strong communication, presentation, consulting, and stakeholder management skills
ITIL, PMP, PRINCE2, ISO27001, Cloud certifications, and Japanese language skills are an advantage
Compensation
Work location: Central, Singapore
Working hour: Monday to Friday 8:30AM - 5:30PM
Annual Performance Bonus
Annual Leaves and Medical leaves
Medical benefits and Group Insurance
Annual Health Screening provided