IT Manager (Cloud, Cybersecurity, Networking)

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The Job

JOB PURPOSE

Lead and oversee UOA Vietnam’s corporate IT strategy and operations, ensuring a secure, reliable, resilient and cost-effective IT environment that supports business objectives and organisational growth. The IT Manager is responsible for IT planning, policies, budgeting, cybersecurity, risk management, vendor oversight and coordination with Group IT, while ensuring IT readiness for new office buildings and company premises.

KEY RESPONSIBILITIES

1. Business Alignment and IT Planning

• Identify business needs and translate them into appropriate technology solutions, considering business value, risk, compliance, security, scalability and available resources.
• Develop and manage annual and multi-year IT plans, investment roadmaps and budgets; monitor expenditure, control costs and explain budget variances.
• Provide IT and security advice when evaluating, selecting and procuring technology solutions.
• Establish and maintain IT policies, standards, procedures and governance frameworks aligned with business needs and Group requirements.
• Identify opportunities to improve operational efficiency, service quality and business processes through technology.

2. Infrastructure and Systems Management

• Ensure the availability, performance, reliability and security of IT infrastructure and services, including network, server, cloud and connectivity services.
• Oversee Microsoft 365, business and project applications, LAN/WAN/Wi-Fi networks, servers, endpoints, identity and access management, and local IT services.
• Manage IT system maintenance, upgrades, configuration and documentation, ensuring appropriate system and asset records are maintained.
• Oversee backup, disaster recovery and IT business continuity arrangements, ensuring recovery plans are documented, tested periodically and updated as required.
• Monitor infrastructure capacity and performance, identify potential issues and implement preventive and corrective measures.

3. User Support and IT Service Management

• Lead IT service delivery, user support, incident management, problem resolution and escalation to ensure timely and effective service.
• Establish and monitor service levels, response times and service quality against agreed Service Level Agreements (SLAs), where applicable.
• Handle major incidents, complex technical issues and escalations while delegating routine support activities to the IT Executive or external service providers.
• Identify recurring issues and implement improvements to reduce downtime and enhance the user experience.
• Maintain appropriate IT service documentation, procedures and user support guidelines.

4. Cybersecurity, Risk Management and Data Protection

• Oversee cybersecurity, identity and access controls, endpoint protection, data protection and information security in accordance with Group policies and applicable Vietnamese laws and regulations.
• Develop, implement and maintain local IT security policies, standards and procedures aligned with Group requirements.
• Conduct regular IT security risk assessments, identify vulnerabilities and recommend appropriate mitigation measures.
• Establish and maintain security incident response procedures; coordinate and lead responses to cybersecurity incidents and data breaches, including escalation and reporting to relevant stakeholders.
• Promote information security awareness through employee training and communication on cybersecurity best practices.
• Evaluate and recommend security tools and technologies to strengthen the company’s overall security posture.
• Ensure appropriate controls are in place for data backup, recovery, access management and the secure handling of company information.

5. Vendor, IT Asset and License Management

• Manage IT vendors and service providers, including vendor selection, contract negotiations, service delivery, costs, performance and compliance with agreed service levels.
• Manage the IT asset register and oversee hardware lifecycle management, software licenses and subscriptions.
• Ensure appropriate software licensing, asset tracking, renewal planning and cost-effective use of IT resources.
• Monitor vendor performance and resolve service or contractual issues in coordination with relevant stakeholders.

6. Group IT and Headquarters Coordination

• Work closely with Group IT and relevant headquarters teams to align local IT operations with Group strategy, standards, policies and security requirements.
• Coordinate the implementation, maintenance and support of Group IT systems, applications and infrastructure.
• Provide timely IT updates, reports, risk assessments and other information required by Group IT or headquarters.
• Coordinate local IT requirements, changes and escalations with Group IT to ensure effective service delivery and compliance.

7. IT Readiness for New Building Projects

• Define corporate IT requirements for new office buildings and company premises, including network infrastructure, internet connectivity, Wi-Fi, workstations, meeting rooms, server rooms and communication spaces, as applicable.
• Coordinate with Project, Building Management, consultants, contractors and building engineering teams to ensure IT requirements are incorporated into design, construction, testing, commissioning and handover activities.
• Review and coordinate the connectivity and integration requirements between corporate IT networks and building systems, such as Building Management Systems (BMS), CCTV, access control and fire alarm systems, where applicable.
• Ensure appropriate network segregation, cybersecurity controls, technical documentation and handover records are in place for relevant interfaces with corporate IT.
• Coordinate IT testing, readiness checks and issue resolution before office occupancy or project handover.
• Building engineering systems, including BMS, CCTV, access control and fire alarm systems, remain under the operational and maintenance responsibility of Building Management and its appointed contractors. The IT Manager’s responsibility is limited to corporate IT infrastructure, network connectivity, cybersecurity and agreed integration interfaces.

8. Team Leadership and Management

• Lead, coach and develop the IT Executive to ensure effective IT service delivery and continuous professional development.
• Set priorities, allocate workloads and monitor task completion, service quality and individual performance.
• Establish clear responsibilities, provide constructive feedback and support capability development.
• Promote accountability, collaboration, service orientation and adherence to company policies and procedures.

Your Skills and Experience

1. Education

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

2. Experience

• At least 7 years of relevant IT experience, including 2–3 years in a team lead or IT management role, preferably in a small to mid-sized organisation.
• Experience in infrastructure and systems management, cybersecurity, IT service delivery, budgeting and vendor management.
• Experience in real estate, construction, property management or a multinational/foreign-invested company is an advantage.

3. Technical Knowledge

• Solid knowledge of IT networking, infrastructure, servers, cloud services, email and collaboration platforms.
• Experience with endpoint management, identity and access management, cybersecurity fundamentals, backup and disaster recovery.
• Understanding of IT governance, risk management, IT budgeting, vendor contracts and software licensing.
• Familiarity with interfaces between corporate IT networks and building systems is preferred. Hands-on operation or maintenance of building engineering systems is not required.

4. Language

• Good written and spoken English for reporting, documentation and regular communication with Group IT, headquarters and external vendors.

5. Core Competencies

• Strategic and operational planning, with sound budget and cost-control discipline.
• Strong cybersecurity awareness, risk assessment and problem-solving skills.
• Vendor management, contract negotiation and stakeholder coordination.
• Clear communication with technical and non-technical stakeholders.
• People leadership, coaching and workload management.
• Proactive mindset, accountability, integrity and commitment to confidentiality.

Why You'll Love Working Here

• .Healthcare insurance
• 14 annual leave/ year
• Internal and External training
• Insurance full salary