IT Manager - Corporate

IT Leadership, Project Oversight & Department Alignment

• Partner with IT leadership to oversee operations, strategy execution, project priorities, and department initiatives

• Support planning, prioritization, decisions, and clear communication of risks, dependencies, and tradeoffs

• Translate strategy into executable plans with defined scope, ownership, timelines, milestones, and success measures

Team Management & Performance Leadership

• Manage IT Operations team goals, performance, coaching, development, service quality, and operational outcomes

• Establish, update, document, and enforce IT standards, policies, procedures, and best practices

• Support workforce planning, skills development, succession planning, and team accountability with IT leadership

• Resolve complex personnel, performance, operational, and service delivery issues

• Model clear communication, constructive feedback, conflict resolution, and team engagement

Infrastructure, Security, Documentation & Policy Oversight

• Ensure systems are resilient, scalable, secure, documented, and aligned with business requirements

• Lead improvements to IT documentation, standard operating procedures, and knowledge management practices

• Oversee patching, vulnerability management, access controls, security monitoring, audits, and compliance support

• Drive periodic review and modernization of IT policies, procedures, controls, and service standards

• Support root cause analysis, remediation tracking, and continuous improvement of operational practices

Disaster Recovery & Business Continuity

• Ensure backup, replication, recovery, and continuity processes meet business requirements

• Provide leadership during major outages, recovery events, and post-incident reviews

Operational Support & Escalation

• Provide escalation guidance for high-impact or complex issues

• Support the Help Desk through troubleshooting guidance, standards, and knowledge sharing

• Promote consistent, high-quality IT service delivery across the organization

Stakeholder Collaboration, Communication & Relationship Management

• Build collaborative relationships with stakeholders to understand business needs and operational impacts

• Communicate status, risks, decisions, dependencies, and expectations to technical and non-technical audiences

QUALIFICATIONS

Education and Experience:

• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field.

• ITIL (Information Technology Infrastructure Library) certification preferred.

• Five years of relevant IT support work experience

• Three years managing direct reports

Required Skills/Abilities:

• Advanced computer skills. Proficiency in Microsoft Suite (Work, Excel, PowerPoint).

• Knowledge of various operating systems, security access, operations security, and database services.

• Knowledge and understanding of enterprise, network, systems/endpoint, application and data protection issues and security risks.

• Well-developed leadership skills in a matrix organization structure.

• Ability to work effectively within a culturally diverse environment.

• Ability to understand and lead technical resources.

• Ability to work independently and with a high degree of professionalism.

• Naturally curious, self-driven and motivated to meet goals and objectives.

• Strong communication, organizational, and listening skills.

• Ability to work in a fast-paced environment on deadline and with variable hours.

• Solid time management, organization, and prioritization skills

• Flexible, open to the evolution of processes and new information; adapts behavior and work methods accordingly.

Salary Range: $110,000 to $140,000