IT Manager/Director

Position Overview

JS Clark Leadership Academy is seeking a skilled, dependable, and solutions-oriented Director of Technology to lead technology operations and provide hands-on technical support across both campuses.

As the school’s head IT professional, the Director will oversee technology infrastructure, network connectivity, device management, cybersecurity, digital platforms, and help desk services. This individual will work closely with school leadership to ensure technology supports classroom instruction, student learning, online testing, communication, and daily operations.

This position combines technology planning and leadership with direct responsibility for troubleshooting, equipment maintenance, systems administration, and user support.

Essential Duties and Responsibilities

Technology Leadership and Operations
- Develop and maintain a schoolwide technology plan aligned with instructional and operational priorities.
- Serve as the primary technology adviser to school leadership.
- Recommend technology purchases, system improvements, security upgrades, and equipment replacements.
- Develop and monitor technology spending and replacement schedules in collaboration with school leadership.
- Coordinate technology vendors, service providers, software subscriptions, warranties, and service agreements.
- Maintain documentation of technology systems, configurations, licenses, and operating procedures.
- Coordinate technology priorities and on-site support across both campuses.
- Supervise assigned technology support personnel or contractors, if applicable.

Network and Systems Administration
- Oversee school internet connectivity, Wi-Fi, network equipment, and cloud-based systems.
- Monitor system availability, troubleshoot connectivity problems, and coordinate repairs to minimize disruptions.
- Manage school email accounts, user access, permissions, and password resets.
- Establish procedures for creating, modifying, and disabling student and employee accounts.
- Install and configure approved software and maintain system updates.
- Support school-approved productivity tools, learning platforms, educational applications, and administrative systems.
- Coordinate technical support for phones, security cameras, and access-control systems, as assigned.

Device Management and Inventory
- Administer centralized device-management platforms to enroll, configure, monitor, and manage school-owned Chromebooks, laptops, tablets, and other supported devices.
- Prepare new devices with approved applications, security settings, user permissions, and network access.
- Organize devices and users by campus, grade level, classroom, or staff role.
- Deploy approved applications, operating-system updates, and security settings through device-management tools.
- Maintain an accurate inventory documenting serial numbers, asset tags, assigned users, campus locations, device condition, warranties, and repair history.
- Coordinate device distribution, collection, transfers, and student and employee checkout procedures.
- Monitor device status and policy compliance and address unauthorized applications or configuration issues.
- Manage loaner equipment, repairs, warranty claims, and replacement schedules.
- Use supported administrative controls to lock, disable, or remotely erase lost or stolen devices when authorized and consistent with school procedures.
- Reset, securely erase, and reassign devices when students or employees leave or change assignments.
- Develop and communicate procedures for device care, acceptable use, damage reporting, and equipment returns.
- Coordinate secure equipment retirement and disposal in accordance with school procedures.

Help Desk and User Support
- Establish and maintain a centralized help desk process for submitting, tracking, prioritizing, and resolving technology requests.
- Serve as the primary point of contact for technology issues, providing in-person and remote support as appropriate.
- Provide professional, patient assistance to teachers, staff, and students with varying levels of technology experience.
- Troubleshoot school-owned devices, classroom technology, printers, email, user accounts, approved software, and network connectivity.
- Prioritize requests based on their effect on instruction, testing, school operations, security, and the number of users affected.
- Acknowledge routine support requests within one business day, communicate an estimated resolution timeframe, and provide updates until resolution.
- Respond promptly during scheduled work hours to urgent issues, including campuswide outages, testing disruptions, suspected security incidents, and technology failures affecting multiple classrooms.
- Coordinate support between campuses to provide consistent service at both locations.
- Document reported issues, troubleshooting steps, repairs, and resolutions in the help desk system.
- Escalate issues to vendors or service providers when needed and follow up through resolution.
- Confirm that service has been restored and the user’s concern has been addressed before closing a request.
- Review recurring issues and support trends to recommend training, equipment replacement, or system improvements.

Classroom Technology and Staff Training
- Install, configure, maintain, and troubleshoot computers, Chromebooks, tablets, printers, projectors, interactive displays, and other classroom equipment.
- Assist teachers with accessing and using school-approved digital instructional tools.
- Provide staff onboarding and training on technology systems, classroom equipment, and support procedures.
- Create troubleshooting guides and instructions for common technology tasks.
- Help staff use technology effectively while maintaining appropriate security and privacy practices.

Online Testing Support

- Coordinate with school testing personnel to prepare technology for online assessments.
- Verify device readiness, network connectivity, required software, and testing configurations before scheduled assessments.
- Configure testing applications and device restrictions as required by the assessment platform.
- Arrange technical coverage and backup equipment for testing sessions.
- Respond promptly to device, login, connectivity, and testing-software issues.
- Maintain testing-related technology settings in coordination with authorized testing personnel.

Cybersecurity and Data Protection
- Maintain appropriate safeguards for school systems and confidential student and employee information.
- Manage security updates, endpoint protection, account security, and access controls.
- Coordinate data backups, recovery procedures, and responses to technology incidents.
- Promptly report suspected security incidents to school leadership and coordinate appropriate technical responses.
- Support school policies and applicable requirements concerning student-data privacy, confidentiality, and acceptable technology use.
- Train employees to recognize phishing attempts and follow safe password and account practices.
- Maintain procedures to support continuity during equipment failures, service interruptions, or security incidents.

School Events and Operational Support
- Provide audiovisual and technology support for school meetings, assemblies, presentations, and events.
- Communicate planned maintenance, outages, and system changes clearly.
- Coordinate technology coverage for testing, major events, and planned maintenance with school leadership.
- Perform other technology-related duties assigned by school leadership.

Qualifications

Required
- Demonstrated experience in IT support, network administration, systems management, or technology operations.
- Experience configuring, maintaining, and troubleshooting computers, mobile devices, printers, and network equipment.
- Experience administering centralized device-management tools and managing device enrollment, application deployment, security settings, and inventory.
- Experience using a help desk or technical support ticketing system.
- Working knowledge of common operating systems, wireless networks, cloud-based productivity tools, and account administration.
- Ability to lead technology projects while managing daily technical support needs.
- Strong communication, organization, troubleshooting, and customer-service skills.
- Ability to explain technical information clearly to nontechnical users.
- Ability to work independently, prioritize competing requests, and protect confidential information.
- Ability to travel between both school locations as needed.

Preferred
- CompTIA A+, Network+, Security+, Datasys+ certifications preferred
- Bachelor’s degree in information technology, computer science, information systems, or a related field; an equivalent combination of relevant education and experience may be considered.
- Experience supporting technology in a K–12 school environment.
- Experience with Google Workspace for Education, Google Admin console, Microsoft 365, Microsoft Intune, or comparable platforms.
- Experience supporting online assessments, classroom technology, and student-device programs.
- Relevant IT, networking, systems administration, or cybersecurity certifications.
- Experience coordinating vendors, technology budgets, or equipment replacement plans.

Work Expectations
- Provide consistent, professional service across both campuses.
- Balance long-term technology improvements with immediate instructional and operational needs.
- Maintain accurate records and communicate unresolved issues and significant risks to school leadership.
- Coordinate any support outside the regular work schedule in advance with school leadership.