IT MANAGER

14 hr. ago 9 hr. ago

Responsibilities

Project Management

Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
Maintain project documentation, timelines, and status updates; escalate risks to management as needed
Coordinate with internal stakeholders across departments to align IT deliverables with business needs
Handle multiple concurrent projects independently

Systems & Infrastructure Administration

Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations

Vendor Management

Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations
Evaluate new vendors and prepare recommendations for management review
Track IT expenditure and flag budget variances

Helpdesk & End-User Support

Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate
Manage user accounts and onboard new employees onto IT systems

Prepare user guides and conduct basic IT training for non-technical staff

Requirements

Must Have:

Good to Have:

Degree in Information Technology, Computer Science, or equivalent
Experience in hospitality IT (PMS, POS, in-room systems)
Project management certification (PMP, CAPM, or PRINCE2)
Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments

Skills