IT Manager
Summary
IT Manager for a coffee chain with 150+ branches, based in Phaya Thai, Bangkok. The role plans and runs IT infrastructure (ERP, POS, network, CCTV, branch systems), leads a full-cycle ERP implementation and integrations with delivery platforms, manages the IT team and vendors, and owns security, PDPA compliance, and the IT budget/roadmap.
Salary: ฿80,000 – ฿110,000 per month
Key Responsibilities
Plan and oversee the organization’s IT infrastructure and systems, including ERP, POS, network, CCTV, branch equipment, and office systems.
Design and oversee ERP system implementation in collaboration with the ERP/SAP Project Manager, then take ownership of system maintenance and support after go-live and during the hypercare period.
Manage integrations between POS, delivery platforms (Grab, LINE MAN), membership systems, and ERP to ensure accurate sales and inventory data.
Establish IT standards for new branch openings, covering equipment, network, POS, and CCTV, and ensure all systems are ready before each branch opens.
Lead and manage the IT team, establish service-level agreements (SLAs) for branch support, and develop team capabilities to support 150+ branches.
Oversee information security, data backup, disaster recovery plans, and PDPA compliance for customer and employee data.
Select and manage IT vendors, including contracts, service costs, and service quality.
Prepare the annual IT budget and IT roadmap in collaboration with senior management.
Qualifications
Bachelor’s degree in IT, Computer Science, Management Information Systems (MIS), or a related field.
At least 8 years of IT experience, including 3+ years in a managerial role, preferably in a multi-branch F&B, QSR, or coffee chain business. Experience supporting 30+ branches is a strong advantage.
Proven experience in designing and implementing at least one full-cycle ERP project. SAP experience is an advantage.
Strong understanding of POS systems, delivery platform integrations, and branch network infrastructure, with experience managing IT teams and vendors.
Good English communication skills for coordinating and working with vendors.