IT Manager

Job Description IT Head

Organization: Ramagya Group
Designation: IT Head
Department: Information Technology
Location: Ramagya School, Sector 50, Noida
Experience Required: 6+ Years
Reporting To: MD Office

Job Purpose

To lead and manage the IT infrastructure, systems, technology strategy, and digital transformation initiatives at Ramagya School, Sector 50, Noida, while ensuring reliable, secure, and efficient technology operations.

The IT Head will oversee IT infrastructure, network connectivity, cybersecurity, technical support, IT team management, and technology integration across school operations. The role will also support technology requirements across other Ramagya Group entities, including school branches, Ramagya Sports Academy, and the corporate office, as required.

Key Responsibilities

1. IT Infrastructure and Network Management

• Oversee the installation, maintenance, and upgrading of IT hardware, software, servers, and network infrastructure.
• Ensure reliable internet connectivity, Wi-Fi, LAN, and system performance across school facilities.
• Manage IT infrastructure requirements for classrooms, administrative offices, laboratories, and other operational areas.
• Ensure timely maintenance and minimize system downtime.

2. IT Operations and Technical Support

• Lead the IT support function and ensure timely resolution of technical issues faced by employees, teachers, students, and management.
• Establish an effective ticketing and issue-tracking system to monitor support requests and resolution timelines.
• Provide technical support for computers, printers, smart boards, projectors, ERP systems, and other school technology.
• Coordinate with relevant teams to ensure uninterrupted IT services.

3. Cybersecurity and Data Protection

• Implement and maintain cybersecurity measures to safeguard organizational and employee data.
• Monitor network security, antivirus systems, firewalls, access controls, and potential security threats.
• Conduct periodic security audits and ensure timely installation of security updates.
• Establish data backup, recovery, and disaster management procedures.

4. IT Team Leadership

• Lead, supervise, and manage the IT team, ensuring effective allocation of responsibilities and resources.
• Monitor team performance, service quality, and task completion.
• Provide training and development opportunities to improve technical capabilities.
• Establish standard operating procedures for IT operations and support.

5. Technology Strategy and Digital Transformation

• Develop and implement IT strategies aligned with organizational objectives.
• Identify and introduce technology solutions that improve operational efficiency and the teaching-learning experience.
• Support digital transformation initiatives, including AI-enabled solutions, cloud-based systems, and emerging technologies.
• Collaborate with academic and administrative teams to identify technology requirements.

6. Educational Technology Integration

• Support the integration and effective use of smart boards, educational software, ERP systems, and digital learning platforms.
• Ensure the smooth functioning of online learning resources and classroom technology.
• Coordinate with academic teams to address technology-related teaching and learning requirements.

7. Vendor and Budget Management

• Manage IT vendors, service providers, and external technology partners.
• Oversee procurement, installation, maintenance, and renewal of IT hardware, software, licenses, and service agreements.
• Prepare and monitor the IT budget, ensuring cost-effective resource utilization.
• Evaluate vendor performance and ensure timely delivery of services.

8. IT Compliance and Standardization

• Ensure that IT systems and practices comply with applicable organizational policies and relevant regulatory requirements.
• Maintain updated IT documentation, asset records, software licenses, and service agreements.
• Establish standardized IT processes and security practices across locations.
• Ensure appropriate access controls and software licensing compliance.

9. Cloud Services and Collaboration Tools

• Manage cloud-based systems and digital platforms to ensure secure and efficient access to organizational resources.
• Oversee collaboration and communication tools such as Google Workspace and Microsoft Teams.
• Ensure effective account management, user access, and data security.
• Evaluate technology tools to improve communication and collaboration.

10. Disaster Recovery and Business Continuity

• Develop and maintain IT disaster recovery and business continuity plans.
• Ensure regular data backups and establish recovery procedures for critical systems.
• Conduct periodic recovery drills and review system readiness.
• Minimize disruption to school operations during technical failures.

11. Reporting and Performance Monitoring

• Maintain IT performance reports, infrastructure records, and system utilization data.
• Track IT support tickets, resolution timelines, system uptime, and recurring technical issues.
• Provide periodic updates and recommendations to senior management.
• Identify opportunities for improvement in IT service delivery and infrastructure.

Key Performance Indicators (KPIs)

1. IT System Uptime: Maintain at least 99% uptime across IT infrastructure and facilities.
2. IT Support Resolution: Ensure 95% of support tickets are resolved within agreed SLA timelines.
3. Cybersecurity: Conduct quarterly cybersecurity audits and maintain effective security controls.
4. Budget Management: Keep IT expenditure within the approved budget.
5. IT Project Delivery: Complete planned IT projects within agreed timelines and budgets.
6. User Satisfaction: Achieve at least 90% positive feedback on IT support and services.
7. Data Backup and Recovery: Ensure 100% compliance with approved backup and recovery policies.
8. Vendor Management: Ensure timely vendor service delivery and conduct regular performance reviews.
9. IT Training: Conduct at least four IT training sessions annually for the IT team and key users.
10. Digital Transformation: Deliver at least two technology enhancements annually aligned with organizational requirements.
11. Disaster Recovery: Ensure all critical IT systems are covered under the disaster recovery plan and conduct at least two recovery drills annually.
12. Software Licensing: Ensure all software and tools are appropriately licensed and renewed before expiry.

Desired Candidate Profile

• Minimum 6+ years of relevant experience in IT infrastructure, IT operations, network management, and technical support.
• Experience managing IT teams, vendors, and technology projects.
• Strong understanding of cybersecurity, data protection, backup systems, and disaster recovery.
• Experience with hardware, software, network infrastructure, cloud services, and collaboration platforms.
• Ability to manage IT operations in a school or multi-location organizational environment.
• Strong problem-solving, leadership, communication, and coordination skills.
• Ability to manage multiple priorities and ensure uninterrupted IT services.

Preferred Qualification: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant professional certifications would be an advantage.