IT Manager
Summary
Embedded IT manager/business partner for a Singapore coffee roastery's business unit: owns IT support quality, the tech roadmap, vendor selection and project rollouts across inventory, ordering, finance, HR, e-commerce and cafe operations, while coordinating with Group IT on infrastructure, standards and security.
About us
Since 1979, Suzuki Coffee has been roasting in Singapore, carrying forward a charcoal-roasting tradition that began in Tokyo in 1944. Today, the Roastery located in Jurong supplies leading brands and hospitality partners, and serves coffee lovers through Suzuki Cafe, online store and Omakase subscription. Every cup roasted depends on more than craft: it relies on the systems behind the roastery and production, warehouse and inventory, B2B orders, e-commerce and cafe operations.
About the role
Be the Business Unit (BU) go-to person for all technology matters. Learn the BU's operations end to end (inventory, ordering, finance and HR workflow systems) and turn BU problems into clear, practical IT requirements. This is not an IT Helpdesk role. You will be embedded in the Business Unit, working directly with the site management team, and responsible for making IT work for how the organisation actually runs.
Key responsibilities
Build strong working relationships with the site management team, operations managers, and support functions
Own the quality of IT support the BU receives, track recurring issues, escalate where needed, and push for root-cause fixes
Work with Group IT on shared infrastructure, standards and security, so the BU stays aligned with Group while getting what it needs
Shape and manage the BU's IT priorities and roadmap, balancing quick wins with longer-term improvements and budget
Lead or coordinate BU technology projects and rollouts, including vendor selection and management, user testing, training and go-live support
Report regularly to site management on IT service performance, open issues, project progress and spend
Look for opportunities where technology and digital tools can improve efficiency, reduce cost or improve the customer experience
About you
Degree in IT, Computer Science, Business or a related field
At least 10 years of IT experience, with a minimum of 5 years in a Business Unit-facing role (such as IT Business Partner, Business Analyst, IT Account Manager or IT Project Lead)
Working knowledge of common Business systems (POS, ERP, inventory, HRIS), IT service management, and vendor management
Ability to explain technical jargon in plain language and possess strong stakeholder engagement mindset
Takes ownership - you follow through until the problem is solved
Organised, pragmatic and calm under pressure
Willing to travel regionally as needed
Experience in Manufacturing, Sales & Distribution, F&B, Retail or multi-sites, operations-heavy environment is a strong plus
