IT Manager

Position Summary

Performs daily administrative tasks related to the computer network, switches, routers, workstations, telephones, mobile devices and servers within the Town Hall/ Municipal Center and connected buildings. Coordinates and manages work of Technology Support Specialists and interns as needed.

Essential Duties and Responsibilities

• Performs daily network administrative tasks including, but not limited to adding/deleting user accounts, network monitoring and troubleshooting, implementing network policies & devices, WiFi system management, and testing new software compatibility and deployment methods.
• Design, implement and upgrade network infrastructure.
• Manages VOIP telephone system for Town Hall and connected buildings.
• Deploys and Manages building Digital Security Cameras & DVR systems.
• Install, maintain, and update Network Operating System software, databases, and other critical software systems. Provisions Virtual Hosts and Guests.
• Manage network WAN / VPN links and systems in satellite buildings (Train Station, Public Works Garage, Eureka Water, Bethel Public Library, Transfer Station, Stony Hill and South Street Firehouses).
• Manages Town of Bethel Website, and updates information on site on an ongoing basis.
• Coordinates and manages work of Technology Support Specialists and/or interns in supporting end-users and resolving software and hardware issues at the Town Hall and remote buildings.

Additional Responsibilities

• Maintains an accurate inventory of hardware and software.
• Manages Meeting Room video streaming and recordings.
• Monitor Server room environment for temperature and air control.
• Performs all duties of the Technology Support Specialist.
• Performs related work, as required.

Supervision Received: Receives general supervision from the First Selectman.

Supervision Exercised: Supervises Technology Support Specialist