IT Officer
Description
Salary: $2,500 – $3,500 per month
About the role
The IT Officer provides hands-on technical support and system administration across IT operations, Microsoft 365, network infrastructure, cybersecurity, and IT asset management. The role involves diagnosing and resolving hardware, software, connectivity, and user-access issues; administering user accounts and permissions; monitoring network and server infrastructure; supporting ISO 27001 compliance; and coordinating with regional IT teams and vendors on infrastructure upgrades and digitalisation initiatives.
Key responsibilities
Provide hands-on support for desktops, laptops, printers, Windows operating systems, and business applications
Diagnose and resolve hardware, software, user-access, and connectivity issues; prioritise support requests to minimise disruption
Prepare IT equipment and accounts for employee onboarding and offboarding
Administer Microsoft 365 user accounts, email, licences, and access permissions
Manage Active Directory user accounts, groups, and shared-folder permissions
Monitor local network switches, wireless access points, servers, and related infrastructure
Troubleshoot LAN, Wi-Fi, internet, TCP/IP, DNS, and DHCP issues using appropriate diagnostic tools
Support information security policies, endpoint protection, operating system updates, and security patching
Maintain ISO 27001 documentation, risk assessment records, audit evidence, and corrective-action follow-up
Maintain accurate IT hardware, software, licence, warranty, and inventory records
About you
Diploma/"A" levels or relevant qualifications
3 years relevant working experience
Strong hands-on knowledge of Windows operating systems, computer hardware, and IT troubleshooting
Good understanding of Microsoft 365 administration and Active Directory
Knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and basic network diagnostics
Due to quota limitations, this position is open to Singapore Citizens and Permanent Residents only
Familiarity with servers, backup solutions, UPS equipment, and IT infrastructure
Understanding of cybersecurity, endpoint protection, access controls, and patch management
Good analytical, problem-solving, communication, and coordination skills
Able to work independently, prioritise tasks, and collaborate with regional teams and vendors
Knowledge of ISO 27001 or information security management practices is an advantage