IT Officer/IT Engineer (Microsoft 365）
Salary: $30,000 – $35,000 per month
Key Responsibilities
Microsoft 365 & Teams Administration:
Serve as the subject matter expert for the entire Microsoft 365 suite, including Exchange Online, SharePoint Online, OneDrive for Business, and Intune.
Administer, configure, and support Microsoft Teams, including teams/channels, policies, governance, telephony, and meeting room systems.
Manage user lifecycle processes (onboarding, offboarding, role changes) within the M365 environment.
Implement and manage security and compliance features within the Microsoft 365 Purview & Defender portals.
Troubleshoot complex issues related to M365 applications, authentication, and connectivity.
Office IT Support & Infrastructure:
Provide tier 1/2 technical support for hardware (laptops, desktops, printers, phones) and software for office employees.
Manage and maintain the local office network (LAN/Wi-Fi), ensuring high availability and performance.
Implement and enforce IT security policies, including endpoint protection, patch management, and access controls.
Manage IT assets, including inventory, procurement, and lifecycle management.
Set up and support audio-visual (AV) equipment in conference and meeting rooms.
Qualifications & Experience:
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Proven experience (4+ years) as an IT Engineer, Systems Administrator, or similar role with a deep focus on Microsoft 365.
Expert knowledge of the Microsoft 365 ecosystem is essential.
Extensive hands-on experience administering Microsoft Teams, including policies, governance, and integration with other services.
Strong experience in providing general office IT support and troubleshooting.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
Experience with Windows 10/11 and macOS support.
Experience with Microsoft Intune (Endpoint Manager) for mobile device and application management is a strong plus.
Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
Fluent in Cantonese, Mandarin, and English.
Preferred Qualifications:
Microsoft 365 Certified: Fundamentals (MS-900) or Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Experience with PowerShell scripting for automation and administration of Microsoft 365 services.