IT Officer
Summary
On-site IT Officer at Namin Resort (Bagac, Bataan) who supervises day-to-day hotel IT: keeping networks, Wi-Fi, servers, CCTV, PABX telephony, POS and property management systems, and electronic door locks running, while supporting departments, leading IT staff, and handling security, assets, and incident reporting.
About the role
The IT Officer is responsible for the day-to-day supervision, maintenance, and efficient operation of the hotel's IT infrastructure, systems, and technical support services. The position ensures the reliability, security, and availability of IT systems supporting hotel operations, guest services, and administrative functions. The IT Supervisor oversees property-level IT support, including network infrastructure, Wi-Fi, computers, servers, CCTV, telephony, point-of-sale (POS) systems, property management systems (PMS), electronic door locks, and other technology platforms. The role coordinates closely with hotel department heads, corporate IT, management, and external service providers to ensure timely resolution of technical issues, implementation of IT standards, and continuous improvement of technology services.
Key responsibilities
Supervise daily IT operations and ensure the availability of IT services across all hotel and resort areas
Provide technical support to Front Office, Housekeeping, Food and Beverage, Finance, Human Resources, Engineering, Sales and Marketing, Security, and other departments
Monitor, troubleshoot, and resolve hardware, software, connectivity, and system-related issues
Manage IT service requests, incidents, and escalations, ensuring timely resolution and proper documentation
Monitor and maintain wired and wireless networks, internet connectivity, switches, routers, firewalls, access points, and network cabinets
Maintain and troubleshoot hotel operational systems, including Property Management System (PMS), Point-of-Sale (POS) system, accounting and financial systems, electronic door lock and keycard systems, CCTV and video surveillance systems, and PABX and hotel telephony systems
Implement and monitor IT security policies, procedures, and access controls
Maintain an updated inventory of computers, laptops, printers, network equipment, CCTV devices, software licenses, and other IT assets
Supervise, schedule, and assign tasks to IT personnel based on operational requirements and service priorities
Prepare daily, weekly, and monthly reports on IT operations, incidents, projects, and outstanding issues
About you
Technical expertise in IT infrastructure, network management, and hotel systems
Experience supervising IT personnel and managing technical teams
Knowledge of property management systems (PMS), point-of-sale (POS) systems, and hotel technology platforms
Experience with network infrastructure, Wi-Fi, servers, and connectivity management
Understanding of IT security policies, access controls, and data protection procedures
Ability to manage multiple technical issues, prioritize incidents, and ensure timely resolution
Strong communication and coordination skills with hotel departments, vendors, and external service providers
Proficiency in IT asset management, documentation, and reporting