IT Supervisor
Summary
Supports a hotel's daily IT operations: providing tech support to staff, troubleshooting hardware/software/network issues, maintaining Wi-Fi, LAN, routers and switches, and supporting hotel systems like PMS and POS. Core tech: Windows, networking, backups, and access/security management.
Salary: Rp6.000.000 – Rp8.000.000 per month
About the role
We are looking for a reliable, proactive, and technically skilled IT Officer to support the hotel's daily IT operations. The successful candidate will be responsible for maintaining computer systems, network infrastructure, hotel software, and IT equipment to ensure smooth and uninterrupted hotel operations. The ideal candidate should have strong troubleshooting skills, a good understanding of network systems, and the ability to provide technical support to all hotel departments.
Key responsibilities
Provide daily technical support to hotel staff across all departments
Troubleshoot hardware, software, network, printer, and connectivity issues
Install, configure, and maintain computers, laptops, printers, and other IT equipment
Respond to IT support requests promptly and ensure minimal disruption to hotel operations
Maintain and monitor the hotel's internet connection, Wi-Fi, LAN, routers, switches, and other network infrastructure
Ensure reliable connectivity for guest areas, guest rooms, offices, and operational departments
Support the operation of hotel management systems, including Property Management Systems (PMS), Point of Sale (POS), and other hotel applications
Maintain appropriate user access controls and system security
Perform regular data backups and assist with data recovery procedures
Maintain an inventory of IT equipment, software licenses, and related assets
About you
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
Previous experience in IT support, IT operations, or system administration
Good knowledge of computer hardware, software, Windows operating systems, and basic network administration
Familiarity with Wi-Fi, LAN, routers, switches, and network troubleshooting
Understanding of IT security, data backup, and access management
Strong analytical, troubleshooting, and problem-solving skills
Good communication skills and the ability to support users with different levels of technical knowledge
Able to work independently and coordinate with external IT vendors
Good command of English and Bahasa Indonesia is preferred