IT Operations Manager (1509)
Summary
IT Operations Manager at Radiant Logic, a cybersecurity/IAM software company: an individual-contributor role owning IT operations — vendor and renewal management, SOC 2 evidence in Vanta, IT budgeting and KPI reporting, access lifecycle and onboarding/offboarding, plus backup admin of Microsoft 365/Entra ID with Defender alert triage.
ABOUT RADIANT LOGIC
Radiant Logic is a leading cybersecurity software company specializing in Identity and Access Management (IAM). We take a data-centric approach to next-generation identity challenges, helping organizations make smarter authentication and authorization decisions.
By unifying and analyzing identity and access data, applying best-practice data hygiene, and integrating threat detection, we help customers maintain a strong identity security posture, reduce their attack surface, and get ahead of identity sprawl.
Our customers include Fortune 1000 companies that rely on us to get more from their existing identity infrastructure, move to the cloud securely, and improve operational productivity. We're a private, profitable, and fast-growing company, proud of world-leading technology that removes the complexity of integrating disparate systems, and powered by a first-class team. We're headquartered in San Jose, California, with an additional office in Paris.
ABOUT THE ROLE
As IT Operations Manager, you will sit at the center of how IT and Security operate across the organization. In this individual contributor role, you’ll serve as the primary link between leadership, staff, and the external IT partners who extend our team, ensuring alignment and keeping work on track. You will own the operational foundation of the function, including vendor management and renewals, compliance evidence, budgeting and reporting, and user access and account lifecycle management. You will also act as backup administrator for our core platforms, a responsibility that reflects the high level of trust this role carries. This is a fast-paced, highly collaborative position, ideal for someone who excels at managing competing priorities and takes pride in being the person others count on to get things done.
RESPONSIBILITIES
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AREA |
WHAT YOU'LL OWN |
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Platform administration (backup) |
Serve as secondary administrator for Microsoft 365 / Entra ID. Do first-line triage of Microsoft Defender alerts and escalate to the CISO. Hold break-glass access and recovery codes under documented custody. |
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Security & compliance operations |
Keep SOC 2 evidence current in Vanta. Assemble customer security questionnaires, RFPs and DPAs, and key responses into customer portals for CISO sign-off. Enroll contractors in compliance tasks. Administer the security-awareness program and send new-hire security communications. |
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Procurement & vendor management |
Monitor the IT renewal and subscription calendar (for example, Vanta, Cobalt pentest credits, CIS SecureSuite). Manage SaaS licenses. Place hardware orders and vendor purchase orders and handle vendor relationships. |
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Budget & reporting |
Track IT budget with Finance. Produce the monthly IT KPIs and the board-pack KPI data. Reconcile IT spending and support accounts-payable questions. |
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Service coordination |
Act as the routing hub between staff, the managed help-desk provider, and IT contractors. Monitor IT alerts and shared mailboxes. Coordinate onboarding and offboarding with HR. |
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Projects & offices |
Track IT projects across four offices, such as network, conferencing, and access-control rollouts. Coordinate on-site vendors. Send a weekly IT task report to the VP/CISO. |
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Documentation & policy |
Maintain runbooks, admin-platform inventory, and IT policies. Make sure knowledge lives in shared, role-based locations rather than one person's account. |