IT Operations Manager
Posted Updated 9
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Summary
Manages and optimizes an organization's IT operations — ensuring service availability, leading incident management, monitoring performance metrics, and enforcing operational policies — while collaborating with cross-functional teams to implement and maintain ServiceNow solutions across Bangalore, Hyderabad, and Pune.
We are seeking an experienced IT Operations Manager to oversee and enhance our IT operations. The ideal candidate will have a strong background in IT Operations Management (ITOM) and a proven track record of managing operations effectively. This role is crucial for ensuring that our IT services are delivered efficiently and meet the needs of the organization.
Key Responsibilities:
- Manage and optimize IT operations, ensuring high availability and performance of IT services.
- Collaborate with cross-functional teams to implement and maintain ServiceNow solutions that enhance operational efficiency.
- Develop and enforce IT operational policies and procedures to ensure compliance and best practices.
- Monitor and report on IT service performance metrics, identifying areas for improvement.
- Lead incident management processes, ensuring timely resolution of issues and minimizing impact on business operations.
- Provide leadership and guidance to the IT operations team, fostering a culture of continuous improvement and professional development.
Required Skills:
- Strong knowledge of IT Operations Management (ITOM) principles and practices.
- Proficiency in ServiceNow and its applications in IT operations.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
- Experience in managing IT operations in a dynamic environment.
If you are a proactive leader with a passion for IT operations and a commitment to excellence, we encourage you to apply for this exciting opportunity.