IT OPERATIONS MANAGER – DATA CENTER

Salary: ฿60,000 – ฿80,000 per month

Our client is a fast-growing technology company specializing in high-performance AI infrastructure and computing solutions. The company develops and operates advanced GPU-powered data center infrastructure, providing scalable computing capacity to support AI development, large-scale workloads, and enterprise applications. With a growing presence across Southeast Asia, the company is focused on expanding access to next-generation AI technology and building reliable, high-performance computing infrastructure for the future. Currently, they are seeking an IT Operations Manager to manage onsite delivery, shift coverage and team performance for the data center.

IT OPERATIONS MANAGER – DATA CENTER

DATA CENTER OPERATIONS UP TO 80K/MONTH

The IT Operations Manager will be responsible for leading our data center operations around the clock, managing a three-shift onsite team and ensuring that systems, assets, and procedures run safely and reliably. This will involve the following key responsibilities:

• Lead daily onsite operations and handle hands-on work, including installation, cabling, asset checks, spare parts management, and basic troubleshooting with remote guidance.

• Assign and prioritize tickets, track progress, and escalate complex issues to remote specialists.

• Plan the three-shift roster (handovers, rest days, and leave; no back-to-back 8-hour shifts) and step in to cover absences and skill gaps.

• Keep asset, spare parts, incident, and change records accurate, and enforce site safety, access, and handover rules.

• Maintain SOPs, work instructions, and the knowledge base, including incident fixes and lessons learned.

• Collaborate with data center staff, suppliers, and remote teams on repairs, replacements, deliveries, and recovery.

• Provide 24/7 onsite coverage on a three-shift roster of 8-hour shifts, normally five per week (40 hours), while managing reporting duties.

• Work outside Monday to Friday, 09:00-18:00 is compensated at 2x the regular hourly wage.

• Work on Thai public holidays is compensated at 3x the regular hourly wage. The holiday rate applies when both could apply, and any higher legal requirement takes priority.

• Track team performance across roster coverage, attendance, case handling, service quality, and record accuracy.

• Coach team members, maintain the skills matrix, and arrange cross-training.

• Report weekly to the CTO on staffing, incidents, open and closed cases, overtime, equipment, and risks, and meet weekly to discuss priorities and improvements. Escalate major issues promptly.

Qualifications:

• Hands-on IT operations experience; team supervision or shift coordination experience preferred working in a data center.

• Basic knowledge of servers, networking, cabling, assets, and spare parts; able to follow SOPs and remote guidance.

• Skilled at planning rosters, coordinating people, managing performance, and preparing clear reports and accurate records.

• Basic understanding of ITIL concepts, including incident, problem, and change management.

• Comfortable with SOPs, work instructions, and knowledge base upkeep, including sharing lessons learned.

• Based in Bangkok or nearby, and available for assigned day and night shifts.

• Strong written and verbal communication skills in both Thai and English.

• Familiarity with GPU environments, RMA, ticketing, and inventory tools is preferred.

Thai Nationals are welcome to apply by submitting your resume stating your present and expected salary and ref. IT OPERATIONS MANAGER – DATA CENTER to fax 02 254 5202, or email to engineer@ssrecruitment.com