IT Operations Specialist

You will provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues. You will manage employee onboarding and offboarding including laptop setup and account provisioning. You will troubleshoot network, system, printer, and conferencing issues, coordinate with vendors, manage IT inventory, support tools like Google Workspace, Slack, Zoom and Okta, document IT processes and provide general operational support for office and cross-functional needs.

Responsibilities

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Help manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Assist with documenting IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required

Requirements

• Bachelor's Degree in Computer Science, Engineering or related field
• 2+ years of experience in IT support, help desk, office IT, or a related field preferred
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• Organized, detail-oriented, and responsive
• Comfortable working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) plan with company matching
• Life and accidental death and dismemberment insurance
• HSA (with high deductible plan)
• FSA
• Flexible paid time off and holidays
• Variable commission program for business development sales roles