IT Operations Specialist I FT
Summary
Frontline IT support role at The Arc of Monroe: the person is the first point of contact for employee technology issues, troubleshooting Windows and Microsoft 365 problems, coordinating escalations, and working alongside a third-party Managed IT Services Provider. This is an in-person, onsite position in Rochester, NY.
Serves as the first point of contact for technology support across The Arc of Monroe. Working in partnership with the organization's third-party Managed IT Services Provider (MSP), this position provides frontline technical support, resolves routine technology issues, coordinates escalations, and helps ensure employees receive timely and effective assistance.
This is an In-person, onsite position.
Minimum Education & Experience
- Associate degree in Information Technology, Computer Science, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
- One to two years of IT help desk, desktop support, or comparable technical support experience preferred.
- Experience supporting Microsoft Windows and Microsoft 365 environments preferred.
- In person, onsite position
Licensure/Certification
- Must have access to timely and reliable transportation to transport self to multiple sites.