IT Operations & Systems Executive
Summary
Supports day-to-day IT operations at a Singapore training institute: first-line support, Microsoft 365 and IT asset management, cybersecurity and IT governance, vendor coordination, and automation/technology improvement projects. Also supervises and mentors two IT interns.
Salary: $3,000 – $3,500 per month
IT Operations & Systems Executive
Bridge business and technology. Help our team work smarter.
Job Summary
About the Role
James Cook Institute (JCI) is looking for a practical, tech-savvy individual to support our business operations through effective use of technology.
You'll work closely with our Operations team to keep IT systems and equipment running smoothly, resolve technical issues and identify opportunities to improve workflows through digital tools and automation. You'll also coordinate with external IT service providers and support JCI's cybersecurity and IT governance initiatives.
You'll supervise and mentor two interns specialising in IT Operations & Technology and Cybersecurity. Your role is to provide practical guidance, set priorities and help them apply their technical knowledge in a real business environment.
We're looking for someone with a solid IT foundation, good problem-solving skills and the ability to connect technology with business needs. You don't need to be an expert in everything, but you should be proactive, resourceful and willing to learn.
Why Join Us?
1. Drive Digital & Operational Improvements
Use technology, AI and automation to help the business work smarter and more efficiently.
2. Mentor & Develop Future IT Talent
Get the opportunity to mentor and develop junior team members, guiding them as they apply their technical knowledge in a real business environment.
3. Grow Your IT Skills & Make an Impact
Gain exposure to business systems, cybersecurity, technology projects and process improvement in a dynamic training environment.
Job Description
Key Responsibilities
1. Business & Operations Support
Support Operations to ensure training delivery runs smoothly.
Work with Operations and other departments to identify technology needs and improve workflows.
Provide first-line IT support and troubleshoot hardware, software, access and system issues.
Coordinate IT equipment and technology requirements for classroom and offsite training.
Identify opportunities to improve productivity through automation, AI and digital tools.
2. IT Systems & Asset Management
Coordinate the maintenance, deployment and replacement of computers, peripherals and IT equipment.
Support Microsoft 365, user accounts, software licences and other business applications.
Maintain IT asset records, system documentation and operating procedures.
Liaise with external IT vendors to resolve technical issues, coordinate maintenance and manage service delivery.
3. Cybersecurity & IT Governance
Implement and maintain IT policies, cybersecurity controls and data protection practices.
Coordinate security checks, documentation and improvement activities with the Cybersecurity Intern and external specialists.
Prepare for IT audits and assessments.
Oversee appropriate processes for user access, software updates, backups and security incident escalation.
4. Technology Projects & Improvement
Coordinate technology implementations, system upgrades and process improvement projects.
Evaluate practical technology solutions that meet business needs, improve efficiency and deliver value for money.
Track project progress and work with stakeholders and vendors to ensure timely implementation.
5. Supervision & Development
Supervise and mentor team members specialising in IT Operations & Technology and Cybersecurity.
Set priorities, delegate tasks and review work quality.
Requirements
Diploma or equivalent qualification in IT, Information Systems or a related discipline.
Relevant experience in IT support, IT operations, systems administration or business technology support.
Working knowledge of computer hardware, operating systems, networking fundamentals and business applications.
Familiarity with Microsoft 365, IT security and data protection practices would be advantageous.
Strong problem-solving, organisational and coordination skills.
Good communication skills and the ability to work with non-technical stakeholders and external vendors.
Proactive, service-oriented and able to manage tasks independently.
Interest in coaching and mentoring junior team members.
Experience in cybersecurity compliance or supervising interns is an advantage but not essential.
What Success Looks Like
Reliable IT systems and timely support for staff and training operations.
Well-managed IT assets, user access and documentation.
Effective coordination of cybersecurity controls, compliance activities and external IT support.
Practical technology improvements that enhance productivity and reduce manual work.