IT Production Support Technician
Posted Updated
Description
- Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment
- This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently
- You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime
- Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices
- Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime
- Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary
- Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus)
- Coordinate IT support with the broader IT team
- Maintain knowledge base articles and support documentation for supported systems and processes
- Prolonged periods of sitting at a desk and working on a computer
- Occasional standing and walking within the office
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment
- Visual acuity to read screens, documents, and reports
- Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
- Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)
- Proficiency in troubleshooting hardware, software, and networking issues
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
- Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively
- 3+ years of IT experience supporting manufacturing technology, or a similar role
- Associate or bachelor’s degree in computer science, or related field (or equivalent experience)
- Experience with manufacturing systems (MES, PLCs, SCADA)
- Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)
- Experience supporting production environments or shop-floor systems