IT Project Coordinator

Job Overview

Reporting to the Section Head of Information Systems, this position is responsible to Portfolio Planning, Governance & ServiceNow Administration — Support the DTS portfolio and sub-portfolios by partnering with portfolio managers on planning, monitoring, reporting, financial and risk oversight, while administering ServiceNow SPM and Service Hub to maintain effective workflows, data integrity, and adherence to portfolio management standards.

Key Accountabilities

• Portfolio Planning, Road mapping & Resource Capacity Assessment — Maintain portfolio plans, long term investment roadmaps, financial health reports, and resource capacity constraints to identify any risks to the portfolio.
• Cross-Functional Communication & Stakeholder Management — Act as the central coordination point across portfolio, project and demand management teams; facilitate meetings, communicate status, and ensure clear ownership of action items.
• Risk, Issue & Quality Management — Identify, track, escalate, and help mitigate portfolio risks and issues and quality assurance activities.
• Portfolio Planning & Governance — Support the DTS portfolio and its sub-portfolios through portfolio planning, governance, process development, and consistent application of project and portfolio management standards.
• Portfolio Manager Support — Partner with portfolio managers to support planning, monitoring, controlling, and reporting activities across assigned portfolios.
• Financial & Risk Oversight — Monitor portfolio risks, budget performance, and spending trends; identify overspending or variances from targets and support timely corrective actions.
• ServiceNow SPM & Service Hub Administration — Administer and maintain ServiceNow Strategic Portfolio Management and Service Hub capabilities to enable effective project and portfolio management workflows, reporting, and data integrity.

Qualifications

• 4-Year University degree in Information Technology, Business Administration, or a related field
• Over 4 years of experience coordinating IT or digital projects, preferably within a product team or agile delivery environment, preferably in a ServiceNow landscape
• Experience supporting project and portfolio management activities, including planning, monitoring, reporting, governance, and risk management.
• Proficiency with portfolio planning and project management tools, preferably ServiceNow Strategic Portfolio Management (SPM), Service Hub, Microsoft Project, Jira, or similar platforms.
• Demonstrated ability to analyze portfolio financial data, monitor budget performance, identify variances or overspending, and support corrective actions.
• Strong understanding of project and portfolio management governance, processes, documentation standards, and reporting practices.
• Excellent communication, organization, and stakeholder-management skills, with the ability to coordinate effectively with portfolio managers and cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to interpret portfolio data, identify risks and trends, and recommend practical solutions.
• Experience administering or maintaining project and portfolio management systems, including user support, workflow configuration, data quality, reporting, and access management.