IT Service Delivery Manager (APAC)
Summary
Based in Singapore, leads IT service delivery across APAC for a luxury retail brand's offices and stores: managing a 25-person team and a regional service desk in Malaysia, owning incident/request/escalation processes, reporting, and service improvements. Requires an IT service management background; ITIL and large-team leadership preferred.
Salary: $9,000 – $11,000 per month
Highlights
Salary: $10,000
Working days: Monday to Friday
Working hours: Office hours
Lead APAC IT for a luxury retail brand
Job Scope
Take ownership of IT service support for a luxury retail client’s offices and stores across APAC, delivering the highest standard of service
Lead a team of 25 in Singapore (L2 onsite engineers and subject matter experts)
Direct the regional service desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites throughout the region
Own the incident, request and escalation processes, keeping performance high, reporting accurate and improvements in motion
Monitor and steer service delivery, ensuring sound systems, methodologies and procedures are in place and consistently applied
Plan capacity around growth and upcoming projects, and drive the regional service desk towards a next-generation model using current and emerging technology
Analyse service data to spot trends, propose service improvement plans and see actions through to timely completion
Produce management reports on IT service performance and chair internal and third-party service reviews, taking on ad-hoc tasks from senior management
Job Requirements
Background in IT service management with good ITIL knowledge preferred, ideally having led teams of 20 or more
Degree in Information Technology or a related field would be an advantage
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Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)