IT Service delivery manager

10+ years of experience in IT Service Management / IT Operations across multiple service domains.

Strong knowledge of ITSM, ITIL, incident management and SLA management.

Proven experience in multi-vendor management and service delivery.

Experience handling critical Sev1/Sev2 incidents and service escalations.

Strong stakeholder communication, analytical and problem-solving skills.

Degree in Computer Science, IT or a related field.

ITIL certification preferred.