IT Service Desk Agent
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Summary
An onsite IT Service Desk Agent in Riverton, Utah, providing front-line technical support to end users via phone and live chat — resolving or escalating issues, managing expectations, and documenting interactions with a strong customer-first focus.
Key Responsibilities Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication Resolve issues or escalate appropriately while managing customer expectations Maintain composure and professionalism in high-pressure and difficult situations Deliver a consistent and positive customer experience across all interactions Clearly docume…