IT Service Desk Analyst
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Summary
Provides 1st and 2nd level IT support to Bank Australia staff via phone, remote desktop and in-person, logging and managing tickets in Manage Engine and resolving hardware, software and networking issues within SLAs. Requires ITIL-based support experience and knowledge of Citrix, Windows Server, Active Directory and Microsoft 365.
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. The role of the Service Desk Analyst exists to provide 1st level support, via the phone and 2nd level either by using remote desktop tools or by desktop support to staff across the organisation. Wh…