IT Service Desk Analyst
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Summary
Experienced IT Service Desk Analyst to provide front-line support at St John Ambulance Victoria, resolving hardware, software and network issues and helping manage Microsoft 365/Azure and cybersecurity platforms. Day to day: service desk tickets, troubleshooting, and working with staff, volunteers, vendors and managed service providers.
About the role We are seeking an experienced IT Service Desk Analyst to provide responsive, customer-focused support across our organisation. As a key member of the IT team, you will be responsible for resolving service desk requests, troubleshooting hardware, software and network issues, and supporting the ongoing management of Microsoft and cybersecurity platforms. Working closely with staff, volunteers, vendors and managed service providers, you will play an important role in maintaining sec…