IT Service Desk Analyst
We are looking for an IT Service Desk Analyst to support employees with everyday technology issues including computers, phones, mobile devices, and network connections. This role is ideal for someone with about 2 years of IT support experience who enjoys helping people, fixing problems, and working hands-on with equipment. While much of the work is office-based, you will also support technology used in warehouse, yard, and outdoor work areas. Equipment may be dusty, dirty, or exposed to weather, so candidates must be comfortable working in those conditions when needed. The pay for this position is $30 - 33/hr and would be expected to work Monday through Friday 8am to 5pm with a rotating Saturday schedule of 7am to 1pm.
What You’ll Do
Help employees with computer, software, phone, and technology issues
Answer IT help desk requests and resolve problems quickly
Set up and configure new laptops and desktop computers
Install programs and make sure equipment is ready for employees to use
Support Microsoft Office and Windows systems
Set up and manage mobile devices using Microsoft Intune
Create and manage user accounts and permissions in Active Directory
Set up email accounts and mailbox access
Assist with printers, shared drives, and office technology
Support phone systems such as 3CX, Dialpad, or similar VoIP systems
Document fixes and follow company IT procedures
Promote safe and secure technology use across the company
What We’re Looking For
At least 2 years of IT help desk or desktop support experience
IT certification required (examples include):
CompTIA A+
Network+
Microsoft certifications
Experience with Microsoft Intune or mobile device management
Basic understanding of networking (TCP/IP, LAN/WAN)
Strong customer service skills
Good communication and problem-solving ability
Comfortable working both independently and as part of a team
Work Environment
Based at our Camden, NJ location
Some work takes place in warehouse or outdoor environments
Equipment may be exposed to dust, dirt, noise, or weather conditions
Must be comfortable moving between office and operational areas
Ability to lift and carry equipment up to 50 lbs
Occasional evening or weekend support may be required
#LI-Onsite
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