IT Service Desk Analyst
Posted Updated 2
views
Summary
First-line IT Service Desk Analyst based at Norfolk Community Hospital, acting as the single point of contact for IT incidents, service requests and queries from clinical and corporate customers. Day to day: logging, classifying and prioritising roughly 4,500 calls a month against SLAs to deliver first-time fixes.
IT Service Desk Analyst Based at Norfolk Community Hospital Job Purpose To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers Work as a part of the Service Desk function by working as an effective interface between the business and supp…