IT Service Desk Analyst
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Summary
Provides first and second-level IT support for fashion brand Oroton across head office and retail stores, resolving incidents within SLA using ITIL and logging tickets in Jira. Core tech: NewStore POS, Adyen payment terminals, Givex gift cards, Microsoft 365, Active Directory, Meraki networking, and Windows/Mac endpoint management.
Our Brand Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world. The Role As an IT Service Desk Analyst , you will provide first and second-level technical support across Head Office and Retail outlets, ensuring incidents affecting business-critical and revenue-…