IT Service Desk
Posted Updated 2
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Summary
Temporary 4–8 week Level 1 IT Service Desk role at a Sydney CBD charity, covering staff holiday absence. Day to day involves handling high-volume helpdesk enquiries and supporting employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL framework.
A Charity in the Sydney CBD is seeking a proactive and customer-focused IT Service Desk Engineer (Level 1) to join them for a 4 – 8 week temporary role to cover staff holiday absence.
This position is responsible for providing exceptional IT support to their employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL Framework.
To apply for the role you will have:
This position is responsible for providing exceptional IT support to their employees, with a focus on Microsoft 365, Exchange Online, Entra and the ITIL Framework.
To apply for the role you will have:
- Proven ability to manage high-volume Service Desk enquiries efficiently.
- Experience in a structured IT Service Desk environment.
- Good communication skills, verbal and written.
- Ability to prioritise and multi-task.
- Accuracy and attention to detail.
- Be available immediately for the next 4-8 weeks.