IT Service Desk Coordinator
Posted Updated 3
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Summary
First-line IT Service Desk Coordinator at a multi-site organisation near Radstock (100% office-based): logging, categorising and triaging tickets in an ITSM system, escalating incidents, tracking hardware, licences and stock, and coordinating equipment despatch between sites. Requires helpdesk experience and ITIL/FITSM certification; pays up to £33,700.
Thrive Trowbridge are delighted to be working with our client near Radstock who are actively looking to recruit an IT Service Desk Coordinator to join the team on a permanent basis. What you will be doing: In this busy role you will provide essential first-line support and coordination across a multi-site organisation, duties to include : First point of contact for incoming IT service requests and incident queries. Logging, categorising and triaging tickets accurately using the IT Support Manag…