IT Service Desk Manager
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Summary
A hands-on IT Service Desk Manager leads day-to-day service desk operations and a team of roughly six technicians and student workers, managing ticket workflows, escalations, and customer relationships while keeping support running smoothly. Core focus is people leadership and IT support operations.
IT Service Desk Manager Quick Summary Our client is seeking an experienced IT Service Desk Manager to lead day-to-day Service Desk operations and a team of approximately six technicians and student workers. This is a hands-on leadership role for someone who can effectively manage people, ticket workflows, escalations, and customer relationships while keeping support operations running smoothly. The ideal candidate will be visible and approachable, comfortable handling difficult customer situati…