IT Support Officer
Posted
Summary
Provides helpdesk-level IT support for the Northern Territory Attorney General's Department in Darwin, keeping internal and external users' systems running and handling device setup for new joiners. The role coordinates with NT Government and external IT stakeholders and escalates major outages to the Digital Solutions Coordinator.
Provide technical support ensuring systems are reliable for internal and external users and maintain agencywide operational continuity of IT services. The role works in a helpdesk environment, sets up devices for new joiners, coordinates with NT Government and external IT stakeholders (Department of Corporate and Digital Development, police IT, courts, defence), and escalates procedural gaps or major and complex system and IT outages to the Digital Solutions Coordinator for resolution. Aborigin…