IT Service Desk Team Lead

Job Posting Title IT Service Desk Team Lead Salary Band Grade: LC2 Job Description About the Role As the IT Service Desk Team Lead, you will be responsible for the day-to-day operational leadership of the Service Desk, ensuring that incidents and service requests are managed efficiently, consistently and with a strong focus on customer experience. You will lead the Triage Analysts and Service Desk Analysts, overseeing ticket flow, prioritisation and resolution activity to ensure that service le…