IT Service Manager
Posted Updated
- Direct the operations of IT service representatives to ensure effective performance of job duties
- Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service
- Conduct inspections to ensure IT equipment and workstations are operational
- Oversee the maintenance, repair or replacement of faulty machines
- Communicate with clients to identify their requirements and facilitate the process for meeting their needs
- Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs
- Oversee the installation and setup of IT workstations and network
- Supervise the activities of customer service team to ensure compliance with set customer service standards and procedures
- Maintain accurate inventory of hardware, software, and other relevant technological tools
- Ensure the security and integrity of information database.
- IT service and digitalisation of customer business workflow and administration work.