IT Specialist (Cagayan de Oro)
Description
Job Summary
The IT Specialist will provide technical assistance and IT support to project employees, ensuring the smooth operation of computer systems, hardware, and other IT equipment. The role focuses on end-user support, hardware troubleshooting, preventive maintenance, and resolving technical issues to minimize operational downtime.
Key Responsibilities
Provide first-level IT technical support to end users, assisting with hardware, software, and connectivity issues.
Troubleshoot, diagnose, and resolve computer hardware problems involving desktops, laptops, printers, monitors, and other IT peripherals.
Perform hardware installation, configuration, repair, and preventive maintenance.
Assist in setting up workstations, including computer units, peripherals, and basic network connections.
Provide technical support for BPO operations, ensuring employees have functional IT equipment and reliable technical assistance.
Respond promptly to on-call technical support requests and escalate complex issues when necessary.
Conduct regular checking and maintenance of IT equipment to ensure optimal performance.
Maintain an inventory of IT assets, equipment, and peripherals assigned to the project.
Document technical issues, troubleshooting activities, and resolutions.
Ensure compliance with company IT policies, procedures, and information security standards.
Qualifications and Requirements
Graduate of Information Technology, Computer Science, or any related course.
With experience in IT End-User Support, preferably in a BPO environment.
Knowledgeable in IT hardware troubleshooting, repair, and maintenance.
Familiar with desktop and laptop configuration, Windows OS, printers, and other IT peripherals.
Basic knowledge of LAN connectivity, networking, and internet troubleshooting.
Good problem-solving, communication, and customer service skills.
Ability to work independently and respond to urgent technical concerns.
Willing to provide on-call IT support for the Cagayan de Oro Project.
Willing to travel or report onsite as required by project operations.